Progress Monitoring
Evaluation of Outcomes
Communication
Resource Management
Discharge Planning
Expert guidance and consultation provided by qualified healthcare to individuals or families.
The case manager acts as the family’s main point of contact, coordinating care, managing the use
of funds, and ensuring the affected individual’s needs are met in line with the trust’s guidelines.
They provide guidance, advocate on your behalf, and help navigate the complexities of ongoing
care.
Case managers develop and oversee personalized care plans, prioritizing the individual’s needs
and goals. They assist families in budgeting and authorizing expenses to ensure funds are spent
responsibly and effectively to support long-term wellbeing.
Yes, case managers coordinate with healthcare providers, therapists, and support workers to
ensure seamless delivery of services. They schedule appointments, monitor progress, and adjust
plans as needed to provide consistent and appropriate care.
Case managers guide families through the process of submitting funding requests to the trust.
They assess the justification for expenses, prepare necessary documentation, and liaise with the
trust to secure timely approvals.
Case managers regularly review the care plan—typically at least annually—and adjust it based
on changes in the individual’s condition, preferences, or circumstances. They ensure the plan
remains relevant and effective over time.
Case managers keep detailed records of all expenditures, maintain open communication with
families, and provide reports to the trust. This accountability ensures funds are used
appropriately and builds trust with all stakeholders.
Case managers act as advocates, helping families understand decisions, facilitating
communication with the trust, and supporting appeals or reviews if funding requests are denied
or disputed.
Absolutely. Case managers assist families in identifying qualified service providers, vetting them
according to trust standards, and managing contracts or agreements to ensure quality and
compliance.
Case managers explain the legal framework and administrative rules governing the lump sum
and trust management. They ensure families comply with reporting obligations and deadlines,
reducing risk of complications.
Case managers are available for ongoing support through regular meetings, phone calls, or
digital communication. They provide continuous guidance, respond to urgent needs, and adapt
the care plan as circumstances evolve.
